Harmotwine support

A question, a missing moment of harmony, or trouble with a purchase? Get in touch.

Please include your device model, operating system, app version and a short description. Do not send passwords or full payment details.

How do I solve a puzzle?

Drag the spheres until all threads are in harmony at the same time. Blue / − means too loose, coral / + means too tight, and green / ≈ means resonant. The hint action (“Impuls” in the German interface) highlights a thread and explains what to change. Undo (“Zurück”) reverses your last move. In spatial levels, swipe beside the spheres to rotate the view.

Buying or restoring Pro

Pro is a one-time purchase, not a subscription. Your store shows the price before you buy. Sign in with the store account used for the purchase, then choose the restore purchases option (“Käufe wiederherstellen”) in the app. You will need an internet connection. Apple purchases cannot be restored through Google Play, or vice versa.

If a payment is pending, wait for the store to confirm it rather than purchasing again. For refunds, follow the relevant store's process: Apple or Google Play. Your statutory rights remain unaffected.

A video will not load

Rewarded videos are optional and may not always be available. Check your internet connection and the app's advertising privacy settings. An interrupted or unloaded video does not unlock levels. You can continue playing levels you already have access to.

Progress and changing devices

Your progress, collection and video unlocks are stored on your device. There is no Harmotwine account or dedicated cloud sync. Uninstalling the app or clearing its data may remove them. Restoring Pro does not restore your previous game progress.

Privacy and deleting data

For personal-data requests, email support@harmotwine.app. You can remove local app data in your device settings or by removing the app together with its data. Manage any backups with your device backup provider. There is no Harmotwine account to delete. You can withdraw usage-analytics consent by switching off “Analytics” in the app settings, and manage advertising choices separately in the advertising privacy settings. Removing local app data or switching off analytics does not automatically erase data already received by service providers. Contact us about erasure requests. See our privacy policy for details.

Ideas and community help

Join the Harmotwine Discord community to share suggestions, support ideas with a thumbs-up, ask for hints or report a bug. Please search existing posts first and keep puzzle solutions behind spoilers. Discord is optional; email remains available for private support.